FAQ

Complimentary free shipping is available to the contiguous U.S. Please contact me for information on shipping to Alaska, Hawaii, and international destinations.

Please allow 1 week for processing print orders and up to 3 weeks for processing original painting orders. You will receive an email updating you on the status of your order during this time. Once your order has shipped, you will receive an email with tracking information and additional shipping information. If you have created a collector account, you can also check the status of your order online.

All prints come with a 14 day money back guarantee if you are unhappy with your order.

For original paintings all sales are final. However, if you are unhappy with your purchase for any reason, I want to make it right! Please reach out to Contact@JenLDufau.com. Artwork will be insured by the artist while in transit, refunds will be issued if (unfortunately) any damage occurs during shipping.

Use the contact form to request a refund. Orders can be cancelled within 48 hours of purchase.

I (Jennifer Dufau) own FULL COPYRIGHT on all created artwork. When a painting is sold to a collector/client, the purchaser owns the physical painting but NOT the rights to the image. I maintain full rights to use and reproduce any and all artwork I create. Any reproduction without my prior written consent is prohibited and subject to legal action. Images can be shared on personal social media accounts as long as credit is provided to me and a link is provided to either www.JenLDufau.com or my social media account.

Sales tax will be charged for all purchases made within the state of Ohio.